Terms & Conditions
This privacy poylic sets out how HotCovers uses and protects any information that you give HotCovers when you use this website.
HotCovers is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
HotCovers may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
- Name and payment details
- Contact information including email address
- Demographic information such as postcode, preferences and interests
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- To process your order and obtain payment
- Internal record keeping (no payment details will be kept)
- We may use the information to improve our products and services
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
Security & Payments
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We use Paypal one of the world’s largest independent payment providers to process all the payments we receive to ensure the safety of our customers details. We accept all major credit / debit cards and also payment by Paypal. We no longer accept payments by cheque or direct bank transfer. Thirty day account facilities can be arrange on request – Minimum order may apply. Accounts must be paid within 30 days of receiving invoice. Overdue accounts will be subject to a 8% charge per month.
Goods & Pricing
All covers are priced individually.
We do our utmost to make sure the descriptions on our website are 100% accurate but unfortunately human error means mistakes are sometimes made, if you would like to notify us of an error please contact us.
Prices are correct at time of purchase but we reserve the right to change at any time without notice.
All goods remain the property of HotCovers until paid for in full.
Free delivery on orders over £99 applies to UK residents only and also can not be used in conjuction with any other offers or discounts.
Guarantees & Custom Orders
All covers come with a warranty of 1 year. This covers the stitching of the cover but DOES NOT cover general wear and tear or serious misuse. Covers are designed to be used in transit only and should not be kept on when item is in use. HotCovers accepts no responsibility for the overheating of equipment in such cases.
Custom orders will be undertaken. However, dimensions must be submitted in writing. Covers will be made with internal dimensions exact to those submitted by the customer. HotCovers can not be held responsible measurements submitted being incorrect. In the case of a ‘custom cover’ not fitting we will be as helpful as is possible and do our utmost to resolve the issue to both parties satisfaction. If the mistake is on our part we will be happy to send a re-made replacement cover as soon as possible and arrange for the defective cover to be collected at our cost.
We do not guarantee our standard courier delivery times. Once the goods leave our premises it is our couriers responsiblity to perform to their delivery times but we will do all in our power to ensure they fulfill their obligation to our customers.
In the event of an item having to be returned the following will apply -
- If an item is faulty or does not fit* on arrival we will send a replacement as soon as possible and arrange for the collection of the defective item at our cost and at a time that suits you.
- If an item proves to be faulty/defective* within the warranty period the item will be repaired or replaced at our discretion.
- If an item is purchased in error, it may be returned within 14 days of delivery date for credit or refund, provided the item is returned in ‘as new’ condition. The customer will be responsible for carriage charges and 10% of original order fee will be retained to cover some of the manufacturing time*.
If you are unable to arrange for the delivery of sending an item back, we can arrange uplift for a charge of £12.50.
To arrange the return of an item please fill in our returns form.
*Only applies to items advertised on hotcovers.co.uk, does not apply to custom orders. Must be purchase to fit the amp/speaker advertised to fit. HotCovers reserve to right to ask customer to fill out preset diagram form to give any required measurements.
*Only applies to stitching, does not apply to general wear and tear or serious misuse.
*We reserve the right to charge a 10% restocking fee on all none faulty returned items.
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We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
We will not sell, distribute or release your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information which we think you may find interesting if you tell us that you wish this to happen by signing up to our newsletters.
You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to us.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.