How do I place an order online?
Just find the product you want using our search bar or by browsing through products and click ‘Add to basket’. At any time you can see what’s in your basket by clicking on the blue checkout button at the top right of your page.
When you’ve finished browsing, click on the checkout button and enter your delivery details.
Do I have to have an account to order?
No, you can order as a guest on hotcovers.co.uk.
How do I create an account?
It is really easy to create an account. Simply click My Account and fill in your details.You can also change the details on your account in this section too, including your password.
How do I know which cover I need?
Try to match the make and model exactly – Every letter and number counts!! If you’re in any doubt feel free to call, e-mail, or instant message us and one of the team will help you find the cover that will fit your needs.
How long will it take for my order to get to me?
We make all covers to order, so we ask customers to allow up to 14 working days for “off the shelf” covers and up to 4 weeks for custom covers to be dispatched, although most orders are actually dispatched a lot quicker!
If your order is time critical, we strongly recommend contacting us prior to order to discuss your requirements.
How will my order get to me?
For information on this please visit our delivery information page.
What if the cover you need isn’t on our website?
If the cover you require isn’t listed, please visit our custom covers page and fill in the form to request a quote.
What if my cover doesn’t fit when it arrives?
For information on what to do if your cover isn’t quite right visit our returns section page.
What is a pocket and an understrap?
For information / description on these please visit our about our coverspage.
What colour can the covers be made in and how much padding do they have?
Both the PVC vinyl and the 600D canvas materials we use only come in good old BLACK. All our covers come as standard with 10mm foam padding, more than double the amount of padding some of our competitors supply.
Do you have covers in stock?
We don’t carry stock, as we sell covers for over 2000 amps and speakers. We may, however, have some very popular covers in stock. Feel free to ask us to check if we have your cover in stock.
How do I know that HotCovers have received my order?
You’ll get an email confirmation sent to you, confirming your billing address and item(s) bought. Plus we’ll give you an order number too. So if you ever want to check on your order, you can log in online (if you’ve created an account) or give us a call or email and quote your order number and we can tell you your order status.
Can I place my order by phone?
Yes, you can.. However, we do prefer orders to be placed on our website – This saves any errors on names, addresses, and model numbers!
How can I pay on hotcovers.co.uk?
We accept all major debit and credit cards including Visa, Visa Debit, Visa Electron, Mastercard We also accept Paypal.
VAT & 0 Rated VAT
All products on hotcovers.co.uk are inclusive of VAT. If you live outside the European Union the VAT will be automatically deducted from your order at the checkout. If you live within the European Union and have a valid VAT number we will be happy to 0 rate the VAT on your order.
Our website has a inbuilt feature at the checkout to 0 Rate VAT. Just select your delivery country --> You will then be prompted to enter your EU VAT number --> Click validate (SEE BELOW). From there you will be taken to enter your billing and delivery details. These must match your registered company address.